Hi everyone,



I am now a believer! I cannot stress enough that you should call Isuzu corporate if you have any pushback from the dealer!



I called my dealer (who I hate, but I wanted this covered by the
warranty) and of course received the runaround. One really bad customer
service even got mad at me when I mentioned that I can call corporate
to check, "You can call them until you are blue in the face; they are horrible, they don't cover anything."



So, I was a little anxious to call corporate, expecting beauracracy and
belittlement. But I perservered! I called up, and spoke to Amy, a sweet
and pleasant voice who truly wanted to help. I explained the situation,
she asked permission to put me on hold for a moment while she checked
something, and then she came back and said it was covered under the
warranty. She gave me a case number for the dealer to reference in case
they had any problem.



So, my thanks to everyone who contributed the solution to this
apparently common issue. I don't know why the dealership has trouble
finding this information, but I have enough "business process
improvements" to worry about in my job, let alone try to solve a car
dealership's issues.