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Old 05-08-2018, 10:14 AM
ANH ANH is offline
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Join Date: May 2018
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Default D-Max Blade - Never Again

I purchased a D-Max Blade from my local dealer on March 13th however on April 6th a sensor light for the ABS came on. I took the vehicle back to the dealership who diagnosed the fault to be a faulty ABS block.
I was told that there was a block in Belgium which would arrive in the UK 5 days later however this was not to be the case and the vehicle is still sitting in the dealership waiting on the block which nobody has an ETA on.
To be honest the dealership has been brand new giving me the use of one of their vehicles and chasing Isuzu on a daily basis.
The Scottish area manager for Isuzu told them if I was pissed off to set a case on line as he didnt talk to customers.
I called Isuzu UK and was told the same as they only import the vehicle.
Hence I have now set up a case file stating that I don't want the vehicle back as Consumers Advice have stated that I am well within my rights to get a new vehicle as the customer service in this instance has been sub standard to say the least.
This is the second Isuzu D-Max Blade I have purchased and I can tell you it will be my last as in 32 years of purchasing cars / trucks I have never had such poor customer services like I am receiving at present so much so I do not know what to do next.
If anyone has had any similar experiences with Isuzu I would love to hear from you.
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